After Sales
Spares and Repairs
If you require a spare part or a repair to a La-Z-Boy UK product, please contact the retailer where you purchased it, who will advise you of your rights under your warranty.
If your retailer has closed down or your product is out of warranty, please email warranty-uk@la-z-boy.co.uk.
If you have further queries you can complete the spares and repairs form on our contact page.
We receive lots of enquiries so please allow some time for us to investigate and respond to you.
Lithium Ion Battery Pack
This Lithium-Ion battery provides 2 functions. Firstly it can be used to operate a power recliner chair / sofa, positioned away from a power source so that the furniture is cable free and there is no trip hazard from trailing cables. Secondly, it can be connected between the power cable and the chair / sofa to enable operation of the furniture should there be a power failure. The battery takes 6-8 hours to be fully charged, and typically takes two to three charge and discharge cycles for the battery to reach its maximum storage capacity. On average, the battery will provide power for two to three months before it needs recharging, and the battery will emit a regular beep when a recharge is required.
Two batteries will be required for a sofa, and one for a chair.
These batteries come with a 6 month warranty, and it covers all faults caused by manufacturing, workmanship or materials. Situations not covered by the warranty are wear and tear, physical damage, and misuse.
